Return Policy
Return Policy 🔄💛
At Urban Shift Supply CO., your satisfaction is our priority. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.
30-Day Return Window 🗓️
You have 30 days from the date you receive your order to request a return.
To be eligible, items must be:
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Unused and in the same condition you received them
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In their original packaging
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Free from wear, damage, or alterations
Items that are returned worn, damaged, or incomplete may not qualify for a refund.
How to Start a Return 📩
To begin the return process, contact us at:
📧 [Insert your support email]
Please include:
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Your order number
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The name of the item
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A brief explanation of the issue
Our team will guide you through the next steps.
Return Shipping 🚚
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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We recommend using a trackable shipping method to ensure your return reaches us successfully.
Refunds 💳
Once your return is received and inspected, we’ll notify you of its approval or rejection.
If approved:
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Your refund will be issued to your original payment method
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Processing time may take 3–7 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items ❗
If your item arrives damaged, faulty, or incorrect, contact us immediately with photos.
We will provide a free replacement or full refund, depending on your preference.
Exchanges 🔁
We only offer exchanges for defective or damaged products.
If you wish to exchange for a different item, a refund may be easier—then you can place a new order.
Non-Returnable Items 🚫
For hygiene and safety reasons, certain items may be non-returnable. These include but are not limited to:
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Personal-use items
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Items marked as “Final Sale”
(You can customize this list based on your products.)
Late or Missing Refunds ⏳
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you’ve done all of the above and still haven't received your refund, reach out to us — we’ll help resolve it.
Contact Us 💬
For any questions about returns or refunds, reach us at:
📩 urbanshiftsupply@gmail.com
We’re here to make your shopping experience smooth and worry-free!